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Why does Episode 498 argue that vendors matter more now than ever in self-storage?

Table of Contents

Question #

Why does Episode 498 argue that vendors matter more now than ever in self-storage?

Answer #

The episode argues that vendors now control critical levers such as operating systems, revenue management, marketing, call handling, access control, and PMS, while AI and digital customer journeys have made vendor quality central to performance.

Source #

Episode 498 Ñ Episode 498.docx