Netflix, Self-Storage, and Revenue Management

Netflix, Self-Storage, and Revenue Management

Go with me for a minute. We will discuss self-storage brand loyalty, self-storage revenue management, and customer value. But let’s start with Netflix. I saw Netflix on my credit card statement yesterday, and it got me thinking. Netflix is a monthly subscription...
Why I Think the Human Touch Still Matters

Why I Think the Human Touch Still Matters

In the self-storage world, there is a lot of momentum towards fully automated facilities, no matter what the size of the project. I am not here to say that is the wrong direction. I even am involved in one myself as a partner. But today let me talk about a reason to...