by Mark Helm | Oct 29, 2016 | Self Storage Management
A few weeks ago, as I was leaving a challenging meeting with a real estate client – frustrated that I didn’t get the deal done – I got a call from one of our facility Managers. I immediately thought, “What now?” When I answered, she excitedly said “I hit my monthly...
by Mark Helm | Oct 21, 2016 | Self Storage Management
There are few true win/wins in life, but “Tenant Insurance” is one of them. It has big benefits for everyone. In our main market, we have just recently been allowed to sell tenant insurance in our facilities. Before that, we could only give out information and hope...
by Mark Helm | Oct 14, 2016 | Self Storage Management
This week is the fourth week of “The Management Series” and the Key Performance Indicators ( KPI’s) that every self storage manager should be tracking. “Our Managers relate to their job like they are running a store, not like a property manager”. I tell that to...
by Mark Helm | Oct 8, 2016 | Self Storage Management
“I can tell you have a lot of customers on payments plans that are behind with their payments.” I was talking to the manager of a facility we purchased a few years ago. “How in the world can you know that?” they asked. “Easy, your delinquency percentage is 27%.” This...
by Mark Helm | Oct 1, 2016 | Self Storage Management
Last week was the beginning of “The Self Storage Management Series.” I noted that if you keep your eye (or your Manager’s eye) on five things you’ll do great in this business. Today I want to delve deeper into the first one: dollars per month. In many ways, this is...
by Mark Helm | Sep 24, 2016 | Self Storage Management
I often say, “If you keep your eyes on five things in self storage you’ll do great.” What’s strange is that very few people ever ask me what those five things are. Very strange. Part of building a thriving self storage business is tracking these top 5 self storage...
