by Mark Helm | Nov 4, 2016 | Self Storage Management
You don’t know what you don’t know. That’s how self storage mismanagement often happens. Just as there are 5 things to keep your eyes on to build a great self storage business, there are 5 things not to do to keep that great business going. The next five posts will...
by Mark Helm | Oct 29, 2016 | Self Storage Management
A few weeks ago, as I was leaving a challenging meeting with a real estate client – frustrated that I didn’t get the deal done – I got a call from one of our facility Managers. I immediately thought, “What now?” When I answered, she excitedly said “I hit my monthly...
by Mark Helm | Oct 21, 2016 | Self Storage Management
There are few true win/wins in life, but “Tenant Insurance” is one of them. It has big benefits for everyone. In our main market, we have just recently been allowed to sell tenant insurance in our facilities. Before that, we could only give out information and hope...
by Mark Helm | Oct 14, 2016 | Self Storage Management
This week is the fourth week of “The Management Series” and the Key Performance Indicators ( KPI’s) that every self storage manager should be tracking. “Our Managers relate to their job like they are running a store, not like a property manager”. I tell that to...
by Mark Helm | Oct 8, 2016 | Self Storage Management
“I can tell you have a lot of customers on payments plans that are behind with their payments.” I was talking to the manager of a facility we purchased a few years ago. “How in the world can you know that?” they asked. “Easy, your delinquency percentage is 27%.” This...
by Mark Helm | Oct 1, 2016 | Self Storage Management
Last week was the beginning of “The Self Storage Management Series.” I noted that if you keep your eye (or your Manager’s eye) on five things you’ll do great in this business. Today I want to delve deeper into the first one: dollars per month. In many ways, this is...
