Mark Helm, Author at Creating Wealth Through Self Storage

Self Storage Mis-Management Series: Can Good Customer Service Ever Be a Bad Thing?

by Mark Helm | Nov 12, 2016 | Buy Self Storage

Sometimes good customer service can really backfire! In the “Self Storage Mis-Management” Series, this is the second of the five top operational failures you need to avoid. I’ve learned this the hard way. Last week we discussed the first mistake to...

Self Storage MisManagement Series: 5 Operational Failures You Need to Avoid

by Mark Helm | Nov 4, 2016 | Self Storage Management

You don’t know what you don’t know. That’s how self storage mismanagement often happens. Just as there are 5 things to keep your eyes on to build a great self storage business, there are 5 things not to do to keep that great business going. The next...

The Difference Between A Good and a Great Self Storage Manager

by Mark Helm | Oct 29, 2016 | Self Storage Management

A few weeks ago, as I was leaving a challenging meeting with a real estate client – frustrated that I didn’t get the deal done – I got a call from one of our facility Managers. I immediately thought, “What now?” When I answered, she...

Self Storage Management Series – The Big Benefits of Tenant Insurance

by Mark Helm | Oct 21, 2016 | Self Storage Management

There are few true win/wins in life, but “Tenant Insurance” is one of them. It has big benefits for everyone. In our main market, we have just recently been allowed to sell tenant insurance in our facilities. Before that, we could only give out information and hope...

Self Storage Management Series – How Retail Sales Can Increase Your Facility’s Value Exponentially

by Mark Helm | Oct 14, 2016 | Self Storage Management

This week is the fourth week of “The Management Series” and the Key Performance Indicators (KPI’s) that every self storage manager should be tracking. “Our Managers relate to their job like they are running a store, not like a property manager”. I...